Placing Orders With Circle Graphics
As the nation's largest digital printing company, Circle Graphics strives to make your printing
experience as easy as possible. Please review the general information below for information on
how to place orders and how your order will flow through our factory.
Scheduling Information
To help you with your production and media planning, Circle provides very predictable and consistent
turnaround on your production. We publish "standard turnarounds" that you can count on. This means
that you do not have to check with us for each order to figure out when you will receive your product
because you have the information at your fingertips. Please remember that while our standard
turnaround times are very fast, if you do need a job faster than our standard turnaround times please
notify your Account Manager and we will always try hard to accommodate your rush request at no extra expense.
Circle schedules production to meet the customer's "required receipt date". Our standard turnaround is to
ship poster orders 3 business days after order and art receipt and ship vinyl orders 4 business days after
receipt of artwork and order details. The typical order flow is as follows:
• Receive order and artwork on "Day One" before 2 PM MTN (it is important that we get your art
with the order so that we can begin work on your project).
• Send proofs on "Day One" (or "Day Two" if art is received late in the day on "Day One").
• Customer approves proofs on "Day Two".
• Circle ships a poster order on "Day Four".
• Circle prints and ships a vinyl order on "Day Five".
Notes on Turnaround: Our Account Managers will maintain a reasonable production time on your order and
will move ship dates accordingly if we experience artwork delays or proof approval delays. On very rare
occasions, our daily demand for production will exceed our daily capacity and we will increase (usually
just by one business day) our turnaround time from our standard.
See a graphic of our "Order Flow and Our Standard Turnaround" (PDF)
First Step: Fill Out Order Information
For your first order only, we ask that you fill out a paper version of our online order form and fax it in to us.
(Please be sure to fill in all details on the order form to avoid any delay in processing.)
Complete our editable PDF order forms online (one for vinyl products and the other for paper products).
•
Outdoor Advertising Poster Order Form (Editable PDF)
•
Outdoor Advertising Bulletin Flex Order Form (Editable PDF)
Once we receive the form we will enter you into our system as a new customer and will set you up to
place
subsequent orders via our fantastic online ordering system, "My Circle".
Once we enter your first order in our system manually you will receive an email "Order Confirmation" that has all
of the details of your order for your review. For your subsequent online orders you will receive the same
confirmation as soon as you "submit" the order to us. Please review your Order Confirmation to make sure your
order information is accurate and let us know as soon as possible if you see any discrepancies.
Access our Product lists for products that can be ordered as well as our standard production times for these
products.
Second Step: Sending in Artwork and Proofing
We have several ways for you to send us your artwork:
Please Visit Our "How to Get Us Your Art" Page
After receipt of artwork we will advance your job to our prepress department to be worked. If you have requested a
proof, we will send it once our prepress department has worked your job. Keep in mind that all jobs are worked with
their ship/receipt dates in mind and that you will generally see a proof within approximately 24 hours of our receiving
your artwork.
We require that you view a proof for all vinyl jobs -- for paper jobs, it is up to you whether or not you would
like to see a proof.
Shipping
Once all of the items on your order are boxed and the shipping labels are affixed to the package(s), we will send
you an email shipping confirmation. This confirmation goes out after all of the items in the order have shipped.
Your Shipping Confirmation will provide you with tracking numbers so that you can keep an eye on your package(s)
until they arrive at their destination. Please keep in mind that our factory is open 24 hours a day 7 days a week
and shipping confirmations may be generated before the package has actually left our facility.
General Information on Processes and Follow-Up
We have excellent systems in place to assure that your orders are given the attention that they deserve all of the way
through our facility. Some examples of this extraordinary follow-up include, but aren't limited to, the following:
1. If we receive an order and do not receive your artwork the same day, we will follow-up with you the next business day.
2. If we receive your artwork but do not receive your order the same day, we will follow-up with you the next business day.
3. If we send your proof and do not hear from you, we will follow up within 4 business hours.
All along the way, we help you keep your orders on track AND we provide you with access to your orders, order history,
proofs, tracking info, etc. via My Circle. Additionally, our Account Managers make detailed notations on each customer
interaction relating to an order (in the job's order tracking notes section to keep you advised).
Purpose of a Proof
Circle Graphics gives you many proof options for your large format digital printing
project. The Circle proof is a miniature representation of the Customer's final
large-format output. The Customer should use the proof for object placement, spelling
accuracy, and to make certain that all elements of the design have been included.
For the hardcopy proof only, the proof should also be used for color accuracy.
Types of Proofs
The following is a list of possible proofing options that you may request when ordering
with Circle Graphics.
» No Proof Required: The Customer has sent in print
ready art and doesn't want to see a proof before printing begins.
This option would be selected in cases where a rush is needed, as it enables the
job to move more quickly through our world because the item will not have to stop
to wait for approval. Generally, the client won't need to see a proof when reordering
past art. When "No Proof" is requested, the Customer loses the ability to check
over the art one last time to ensure that there are no mistakes on the artwork before
printing begins.
» Soft/Online Proof: Circle generates a proof that
will be emailed to the individual who can authorize approval.
Online proofs allow the Customer to see the art before we begin printing and give
the opportunity to catch any mistakes. Online proofs are not color accurate due
to computer monitors not being calibrated correctly, so the screen can not show
exactly what the color on the board will look like.
» Hardcopy Proof: A color accurate print out of the
Customer's art is generated and overnighted, typically the day after we receive
the art.
This form of proofing will allow the Customer to see exactly what the colors on
the art will look like as we use the same inks for the hardcopy proof that we use
to print our customers' billboards. When a hardcopy proof is requested, it may delay
the job depending on how quickly it's needed since the Customer must wait for it
to be overnighted.
» Color Swatches: Swatches of the requested color
are printed on our poster paper on our presses. These swatches give the Customer
the ability to choose their color from a range of different variations.
Not all PMS Callouts can be matched 100% in a four-color process, because of this,
it is within the Customer's power to request that color swatches be sent on a particular
color. To request this option, the Customer should insert a note in the "Order Notes"
field of the order asking that color swatches be sent out for the color they'd like
to see. Giving us a PMS Callout to start with always helps as there are thousands
of color combinations and shades possible. The PMS Callout will give us an idea
of what the Customer is looking for. Once a color has been chosen, Circle will reference
the Customer's choice from the swatches when working the art to ensure we use the
correct color.
Order Flow
The following is a listing of some of the job statuses that you may see for your job if you track it online via
My Circle, as it flows through our factory.
Web Order - If you have placed a vinyl order without adding any comments to the "Order Notes"
section AND your account DOES NOT have custom notes that populate every order, your order will be placed into "Web Order"
status for review by your Account Manager.
Hold for Review -- If you have placed a Web Order
and have added any "Order Notes" to the order OR if your account has any custom
notes that are added to every order in our system, your job will stop in "Hold for
Review" status for review by your Account Manager.
Art Needed -- Your order will be in this status if
your artwork was not uploaded at the same time your Web Order was placed (either
via the link provided at the end of order submission process or via the link in
your email confirmation). You will also see this status note if you are uploading
artwork to our ftp site or if you are sending your artwork on a disk.
Reorder -- If you let us know that your job is a
reorder of previous artwork, your job will be in Reorder status until we pull the
artwork from our archives.
Prepress -- Once your artwork is received and we
determine that it is not a file that is built using our template, the job will go
into our Prepress Department to be worked.
Art Hold -- If there are any problems or concerns
with the artwork for your order we will put the job on "Art Hold" and contact you
to resolve the issue.
Vinyl QC - Once your artwork is worked, your vinyl
jobs will go into Vinyl QC status so that we can check all aspects of the job for
accuracy. Only vinyl jobs will be seen in this status.
Customer Approval -- Once your proof has been sent,
either via email or via overnight carrier, your job will be in this status until
we receive your approval.
Print -- This status means your job is ready to be
or is being printed.
Post Press -- This status means that your job has
been printed and is being finished (welded if your job is a vinyl and collated if
your job is paper) and prepared for shipping.
Shipped -- Once your order is boxed and the shipping
label is affixed to the box the status will be Shipped. Please keep in mind that
"Shipped" status means that we have prepared the package for shipment -- and does
not necessarily that the package has been picked up at our facility by the shipper.
Sales Tax Information
In order to comply with the majority of state and local sales tax law requirements,
it is necessary that we have in our files a properly executed Sales Tax Exemption
Certificate from all of our customers who claim sales tax exemption. If we do not
have this certificate, we are obligated to collect the tax for the state in which
the property is delivered.
If you are entitled to sales tax exemption,
please complete this Certificate (PDF) and send it to us at
your earliest convenience. If you purchase tax-free for a reason for which the form
does not provide, please send us your special Certificate or Statement for our records.
You can email a digital copy of the completed form to
accounting@circlegraphicsonline.com or fax it to us at (303) 532-2384.
Download or print
the Sales Tax Exemption Form.
Artwork
Perhaps the most difficult part of a printer's job is getting the "right" artwork, in the "right" format, at the
"right" time (to avoid delays). Consequently, artwork gets a good deal of attention as we describe our production
policies and share what we feel are the best practices and our requirements related to your art.
Submission of Electronic Artwork
It is important to make all final corrections before you send your files to us to avoid delays and excess fees.
As a general rule, Circle requires "print-ready" artwork created using one of our approved templates submitted via
an art upload link supplied by Circle. Electronic files and software documents related to the project should be uploaded
to Circle via the Internet. If the Customer must send hardcopy materials or disposable disks to Circle, these must not
be the Customer's or advertiser's originals. Circle is not required or obligated to return such objects and, generally,
does not keep these materials in storage following production.
Colors Not Specified
When colors are not specified on either the hard copy or the electronic file, color settings from the original
electronic artwork will be reproduced and are reflected in the proof and final production.
PMS vs CMYK (4-Color Process) Equivalents
PMS colors are a valuable reference and should be included whenever possible to help Circle understand which shade
of color the Customer wishes to produce. Please understand that PMS colors (i.e., solid or "spot" colors) are printed
with a single, Pantone solid color ink. Process colors are printed using Cyan, Magenta, Yellow, and Black inks, on a
four color process printing press or digital press. While Circle does not match PMS colors 100% (nor can any digital
printer make this claim), we will create the CMYK equivalent that is reasonably closest. Unfortunately, not all PMS
colors can be matched 100% in four-color process. Circle recommends obtaining a Pantone Solid to Process color guide
which will show the PMS callout and CMYK equivalent side by side to compare the difference. The Customer can be
educated further by going to this website:
http://www.colorguides.net/faq.html.
Customer Proofs
Purpose of a Proof
The Circle-supplied proof is a miniature representation of the Customer's final
large-format output. The Customer should use the online proof (also called a soft
proof) for object placement and spelling correctness, and to make certain that all
elements of the design have been included. Please note that our online proofs are
low resolution and not the actual high resolution print file. The hardcopy proof
can be used for color representation as well as object placement, spelling correctness,
and to make certain that all elements of the design have been included. If the Customer
has any questions or concerns with the proof, please DO NOT sign the proof approval,
and instead contact your Account Manager immediately to discuss.
The most important thing to note about the proof is that when a Customer approves
a proof, it means that the job is going into production. Approval of the proof is
the Customer's statement that says "Print this job. I take complete responsibility
that this is the exact design I want printed."
Customer Proofing Options
NO PROOF REQUIRED: The Customer has sent in print
ready art and doesn't want to see a proof before printing begins. While the "No
Proof" option allows a job to move rapidly into production, the Customer loses the
ability to check over the art one last time to ensure that there are no mistakes
on the art before printing begins. Circle discourages this proof method for original
vinyl flex orders or large orders of any type given the larger production costs
involved. Finally, this proof method is common for previously printed jobs that
are being re-ordered.
ONLINE PROOF: Circle generates a proof that will
be emailed to the individual who can authorize approval. Online proofs allow the
Customer to see the art before we begin printing in order to confirm the correct
design has been matched with the order. Online proofs are not color accurate as
most monitors are not 100% color calibrated. There is no charge for an online proof.
HARDCOPY PROOF: Circle generates a color accurate
printout of the Customer's design that we send via overnight letter either on the
same day or (at the latest) the day after we receive the Customer's electronic artwork.
This form of proofing will allow the Customer to see a very close approximation
of the Customer's final billboard. We charge for shipping the hardcopy proof (currently
$10 per proof).
SPECIAL COLOR SWATCHES or LARGE FORMAT PROOFS: Occasionally,
Circle will recommend printing a range of color swatches for a particularly difficult
PMS callout. These color proofs are printed on the same substrate using the same
inks as the final production. Similarly, we may print the Customer's complete design
on a large format proof in the same manner. Your Account Manager can arrange these
special types of proofs or they may be suggested by our prepress department if we
are having a difficult time matching a color expectation. Special charges may apply
for these types of proofs.
Jobs Which Require a Customer Proof
Circle requires that the Customer sees a proof on certain large orders as determined by overall cost. The simple
theory here is that having a customer review a proof before printing gives both Circle and the Customer the best
chance to avoid a printing error. Jobs with a greater cost should benefit from this extra opportunity to catch
problems before the job is produced. Circle may also require a proof when we have been requested by the Customer
to make a change to the artwork (even if the Customer originally requested a NO PROOF option).
Color/Proofing
The Customer should proofread all layouts, carefully checking copy position, type, numbers, and names. Circle
will output the Customer's color printing as accurately as possible from the digitally created files/layouts,
but may not match density and color fully due to inherent limitations in the digital printing process. We like
to keep our customers happy, and we will always be willing to pursue mutually agreeable solutions to reasonable
concerns over color issues related to our production.
Design Elements On The Proof
All of the design elements on the proof will be present on the final output including the registration marks.
Approving a Proof
Circle offers two options for approving a proof: online or faxed approval. As a rule, Circle will not print a
proof-required job without the Customer's online or faxed approval. Your Account Manager may accept a verbal approval,
but we discourage this as a regular practice.
What Your Proof Approval Means
A proof approval (emailed, written, or verbal) obligates an individual to accept and pay for the printed order,
provided that order matches the approved proof within an acceptable range (as described below). It is the
customer's responsibility to determine whether the Circle proof is a valid representation of the desired output.
From point of proof approval we will match the approved proof, not the Customer's original artwork. If we have
not matched the original artwork, the Customer should request a reproof from us until we do so.
Reproofs
Circle reserves the right to charge for hardcopy proof overnight charges when the customer makes material
changes to the original artwork. Reproofs for online proofs are not charged. Naturally, Circle encourages the
Customer to request proofs/reproofs until everything is right (the purpose of the proofing process). Please know
that our standard operating procedure provides for a senior-level Circle prepress associate (either the Director
or Assistant Director of Prepress) to get involved in any hardcopy proof that the Customer rejects for color
purposes. ALL hardcopy reproofs (and original proofs) currently ship via UPS overnight air service.
Production & Shipping
Sending Orders
Orders should be sent in via our online ordering system called "My Circle" which
can be accessed by going to www.CircleGraphicsOnline.com. Once the "Finish Order"
button has been clicked, the order will be in Circle's system and an automatic order
confirmation will be sent to the Customer's email address within minutes. The other
option is to send orders via fax; however, please note that if the order comes in
via fax it will slow the ordering process down due to the manual order entry requirements
of a fax. Circle recommends the use of "My Circle" as opposed to faxing as it gives
the Customer more control over the order and helps to speed the process along.
Production Timeline
Circle and the Customer will agree to a timeline for production either implicitly
via our standard turnaround or by special arrangement via proposal. In the event
that the Customer fails to meet agreed deadlines for submission of materials or
granting approvals, or the scope or complexity of services change, Circle will not
be held responsible for any missed deadlines, and reserves the right to adjust the
schedule accordingly. In the unlikely event that Circle runs late on production,
Circle will upgrade shipping to either 2 day air or next day air at our cost.
Circle's Standard Turnaround
Bulletin Flex Standard Turnaround: All Bulletin Flex
products will generally ship within four (4) business days of receipt of art, order,
and approval unless specified by the Customer that the order is not needed that
soon.
Poster Standard Turnaround: All Poster products including
Poster Paper, Eco-Poster and Lamar Poster Flex will generally ship within three
(3) business days of receipt of art, order, and approval unless specified by the
Customer that the order is not needed that soon.
Important Notes Related to Turnaround Times:
- Extremely large orders (either in sq. ft. size or quantity) may take a few days
longer which will be discussed in advance (at the time of the order).
- Occasionally Circle will need to extend our turnarounds by 1 or 2 days in the
event we oversell our manufacturing capacity on a given day. With the largest digital
production capacity of any printer in the country, these situations are very rare.
- Naturally, if there is a hold-up in receiving artwork or changes to artwork or
receiving approval on a proof, originally targeted ship dates will need to be extended.
Shipment of Your Product
Circle ships via our shipping partner, UPS. We offer Ground, 2DA and NDA service.
As our automated systems are highly integrated with and into UPS's shipping systems,
we strongly discourage 3rd party account shipments via other carriers. Our standard
shipment method for your color production proofs is UPS next day air service. Your
order will be shipped, freight pre-paid, to the location and by the shipping method
(Ground, 2DA or NDA) specified by you in your purchase order. Delivery is deemed
complete upon delivery to the carrier. Circle is not responsible for delays in delivery
occurring after we have delivered the order to the carrier.
Reorders
Circle automatically archives the print files created from the Customer's original
in the event the Customer requests a "straight" reprint (versus a reprint with edits)
of that job. Circle will archive these files for up to 4 years. Please reference
previous order numbers when requesting reprints. Please note that we do not keep
original client files on hand (only the flattened print files). We want to re-state
the importance of the Customer's keeping a copy of the art before sending it to
us in case revisions are needed at a later date.Circle automatically archives the
print files created from the Customer's original in the event the Customer requests
a "straight" reprint (versus a reprint with edits) of that job. Circle will archive
these files for up to 4 years. Please reference previous order numbers when requesting
reprints. Please note that we do not keep original client files on hand (only the
flattened print files). We want to re-state the importance of the Customer's keeping
a copy of the art before sending it to us in case revisions are needed at a later
date.Circle automatically archives the print files created from the Customer's original
in the event the Customer requests a "straight" reprint (versus a reprint with edits)
of that job. Circle will archive these files for up to 4 years. Please reference
previous order numbers when requesting reprints. Please note that we do not keep
original client files on hand (only the flattened print files). We want to re-state
the importance of the Customer's keeping a copy of the art before sending it to
us in case revisions are needed at a later date.
Rush Orders
Circle is here to meet and service your needs. As such, we can and will accommodate
"rush orders" at no extra production charge when our print capacity allows. Naturally,
we would expect a rush request for production would be accompanied by a request
for expedited shipping at the Customer's cost. Please contact your Account Manager
to arrange for a rush shipment.
Overweight Packages
Shipping companies do not generally guarantee the standard second day or next day
delivery date when the package is over-sized products or products with unit weights
of over 150 lbs. For this reason, an extra day or two may be needed in transit.
Any additional freight charges for over-sized or overweight packages will be the
responsibility of the Customer.
Title and Risk of Loss
Title to the production passes to the Customer upon delivery to the carrier at the
point of shipment. The Customer bears the risk of loss from and after the passage
of title.
Warranty and Limit of Liability
EXCEPT AS EXPRESSLY PROVIDED IN THE PRECEDING SENTENCE, NO REPRESENTATION OR WARRANTY,
EXPRESS OR IMPLIED, IS MADE WITH RESPECT TO ANY PRODUCTION BY CIRCLE, AND CIRCLE
HEREBY EXPRESSLY DISCLAIMS ANY AND ALL SUCH OTHER REPRESENTATIONS OR WARRANTIES,
EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION (I) ANY REPRESENTATION OR WARRANTY
AS TO MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, OR (II) ANY REPRESENTATION
OR WARRANTY ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.
CIRCLE'S LIABILITY IN CONNECTION WITH THE CUSTOMER'S ORDER SHALL IN ALL EVENTS BE
LIMITED TO ACTUAL PAYMENTS MADE BY THE CUSTOMER FOR PRODUCTION, AND IN NO EVENT
SHALL CIRCLE HAVE ANY LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY KIND,
WHETHER THE CUSTOMER'S CLAIM IS BASED ON THE PURCHASE ORDER, THESE TERMS AND CONDITIONS,
CONTRACT, TORT, WARRANTY, STRICT OR PRODUCT LIABILITY, OR OTHERWISE. THE CUSTOMER
EXPRESSLY AGREES THAT ITS REMEDIES SET FORTH IN THIS PARAGRAPH ARE THE SOLE AND
EXCLUSIVE REMEDIES FOR ANY CLAIM THAT THE CUSTOMER MAY HAVE ARISING UNDER THE PURCHASE
ORDER, THESE TERMS AND CONDITIONS, OR OTHERWISE.
Additional Production Details
Please note there is specific production-related information (which we strongly
encourage you to review) listed under each product we produce under the
OUR PRODUCTS section on
www.CircleGraphicsOnline.com.
Pricing & Payment
Bulletin Flex Pricing
Pricing is based on a square footage charge calculated on the live area (or image
area) of design.
Extension Pricing:
Extensions are the odd-sized parts of a design that extend beyond the billboard's
core dimensions (e.g., a 14x48). Extensions are usually printed on vinyl flex and
are priced by adding the total square feet of the extension(s) to the square feet
of the order. The extension square feet is calculated by multiplying the tallest
height by the longest width (we only print squares and rectangles). Please note
that we always add in an extra 3" all the way around for easier hanging options
for our Customer's Operations department. This extra material will be included in
the square footage when pricing out the extension.
Quantity Pricing
Certain of our products (e.g., 30-sheet posters, 8-sheet posters, transit products,
and others) are priced per the quantity of the same design ordered. The unit price
decreases the higher the quantity ordered of the same design. Circle does not offer
price discounts for increases in quantities for vinyl jobs. Please check your individual
rate plans for specific pricing (available on your
My Circle link).
Minimums
Circle does have minimum order size and costs for certain of our products. Please
see your individual rate plans (available on your
My Circle link) for applicable rates.
Prepress & Proof Charges
Circle requires "print ready" art sent to us in one of our prescribed methods (preferably
via the Internet). In special instances, Prepress will make adjustments to art per
the Customer's request. The Prepress fee for file manipulation is $40 an hour. Hardcopy
proofs which are generally inkjet proofs contained within an 8.5x11 inch page cost
$10 apiece which covers the overnight shipping charge. Large proofs printed using
our production substrates and inks generally cost $25 which covers our extra labor
and overnight shipping charges. Circle reserves the right in all cases to re-quote
for production orders where we do not receive "print ready" artwork.
Payment Terms
All prices are FOB Circle's production facility. Shipping costs will be invoiced
to the Customer in addition to the purchase price for the production. Circle will
not insure the shipment unless directed to do so by the Customer, and insurance
charges must be paid by the Customer. Final fees and expenses will be shown when
the invoice is rendered after the Client's job has shipped. Payment is due within
30 days from receipt of invoice. Circle reserves the right to charge a 1.5% monthly
service charge on all overdue balances. Any questions regarding the invoice should
be asked upon receipt with questions directed to the Circle accounting department
at (303) 532-2370. If any billing questions or possible errors are not reported
to us within ten (10) days, the invoice is payable as written.
New customers are generally required to pay for production up front by either check
or credit card. Additionally, Circle reserves the right to require 50% payment for
large orders even for existing customers that may previously be on standard terms.
Accounts with balances due past 60 days or accounts which exceed their approved
credit limit will automatically be placed on "Accounting Hold". The customer will
be prevented from placing additional orders and should follow up with their Account
Manager immediately to resolve the situation. Our standard practice is to notify
a customer when they have been placed on "Accounting Hold". However, due to the
automatic nature of this process, it is possible for a customer placing a web order
to notice this account status prior to being contacted by an Account Manager.
Method of Payment
All payments made to Circle shall be rendered by Customer check, credit card or
electronic funds transfer.
Default In Payment
The customer shall assume responsibility for all expenses related to collection
on their account including legal fees, out of pocket expenses, and time loss associated
with the collection of a default in payment.
Sales Tax
All Colorado orders are subject to Colorado sales tax unless Colorado State Tax
Commission Exemption Certificate is on file with Circle by mail or fax at (303)
532-2384 prior to processing your order. Circle is required by law to collect sales
taxes in certain other jurisdictions as well, unless the Customer has provided to
Circle prior to processing the order appropriate evidence of exemption from sales
taxes in such jurisdictions.
Customer Obligations
- The Customer shall appoint a sole Representative with full authority to provide
or obtain any necessary
information and approvals that may be required by Circle.
- The Customer shall provide accurate and complete information and materials to
Circle.
- The Customer is responsible for proofreading and checking artwork carefully for
accuracy in all respects.
Circle is not responsible for errors or omissions.
- Your signature or that of your authorized representative (either online or via
fax-back approval form) is
required on all jobs that require a proof prior to release for
printing or other implementation. Whoever
approves a proof is presumed by Circle to have authority to do
so.
- If you grant Circle the authority to approve your proof, Circle is not responsible
for errors or omissions.
- All copy provided by the Customer shall be in a form suitable for digital printing.
All photographs,
illustrations, or other visual materials provided by the customer
shall be of professional quality and in a form
suitable for reproduction without further preparation or alteration.
The Customer will pay any fees or
expenses arising from its provision of materials that do not
meet such standards.
- The Customer warrants that their supplied artwork (i.e. logos, images, copy, etc.)
will not violate any law or
regulations or infringe upon or violate the copyright, trademark,
or other proprietary right(s) or confidential
information of any third party, or violate any right of privacy.
If these representations shall be untrue or this
warranty is breached, customer agrees to hold harmless Circle,
as well as any of its affiliates, officers,
directors, employees and agents, from any and all liability,
damages, losses, claims, actions, judgments, and
costs, including attorney's fees, arising as a result thereof.
- The Customer shall inform Circle in writing if any portion of the project, or
materials or information provided by the Customer is confidential.
- Circle will take reasonable precautions to safeguard original or other materials
provided by the Customer,
provided that Circle is not liable for any damage to or loss
of any material provided by the Customer except in
the case of willful neglect or gross negligence by Circle. Please
note that Circle will not return any
customer-supplied artwork or proofs unless specifically directed
to do so in writing prior to processing the
order.
Additional Provisions
Changes & Cancellations
The Customer may cancel or change any order by giving notice to Circle, provided
that the Customer will be obligated to pay cancellation or change charges, depending
on when in the order and production process Circle receives the cancellation or
change notice. Cancellation and change charges apply as follows: (i) if the notice
is received prior to the point of printing, the Customer is liable for Circle's
out of pocket expenses (such as hardcopy proof charges, special prepress charges
and similar items); (ii) if the notice is received during or after production and
prior to shipping, the Customer is liable for the invoice price of the production
that has been printed or for which printing could not reasonably be stopped; and
(iii) if the notice is received after shipping, the Customer is liable for the full
invoice price of the order, including shipping costs. Note that if the Customer
changes the artwork after the original order has been approved and printed, the
Customer is liable not only for the invoice price of the original production, but
also for the invoice price of the production based on the revised artwork. An order
submitted with a NO PROOF option is the Customer's explicit instruction to print
the design that was supplied to Circle and serves as a pre-approved design or piece
of artwork.
Please note, the Customer's job can be changed or cancelled without incurring substantial
expense (other than out of pocket expenses as provided in clause (i) above) at any
point prior to printing. All change or cancellation requests for jobs that have
already been approved to print should be called in to your Account Manager immediately
with confirmation by email. If your Account Manager is not available, please ask
for "any" Account Manager. If it is after-hours and you need to cancel a production
job, please email
rod@circlegraphicsonline.com
with the order number and instructions. Jobs move extremely quickly through our
factory, and we will do our best to stop production on your order as soon as reasonably
practicable. However, for purposes of determining charges for cancellations or changes
pursuant to the preceding paragraph, only notices by email or in writing will count,
and such notice will be considered received 3 hours after its actual receipt in
the Account Manager's email, or if the email is received after 4 PM Mountain time,
the notice will be considered received at 9 AM Mountain Time on the following business
day.
Pro-Bono and Charity work
Circle supports a wide range of industry initiatives and organizations principally
through the OAAA (Outdoor Advertising Association of American), The Ad Council,
and The Foundation for a Better Life. However, our business model as the best value
in the industry leaves very little excess operating margin to support all of the
worthy causes that our many Customers are involved in on a daily basis. As such,
we are unable to donate production for the worthy causes that our Customers support
and to which they may generously donate their billboard space. Please be understanding
of this policy as we strive to keep our costs and yours at a low and sustainable
level.
Force Majeure & Vicissitudes
Circle shall not be responsible for delays or problems caused by: acts of God, fires,
riot or insurrection, strikes or differences with or among workmen, government interference,
inability to secure transportation, weather conditions, timing of deliveries from
Circle's vendors or suppliers, network outages or inaccessibility, or other contingencies
beyond Circle's reasonable control including Circle's partners and vendors filing
bankruptcy or otherwise going out of business. Should any of the foregoing conditions
continue for a period of thirty (30) days after its first occurrence, Circle may
cancel any existing orders without incurring any liability to the Customer.
Governing Law, Arbitration
These Terms and Conditions and the purchase order shall be governed by and construed
in accordance with the laws of the State of Colorado applicable to agreements entered
into and to be wholly performed within such state.
All claims, disputes and other matters in question between Circle Graphics and the
Customer arising out of or in any way relating to these Terms and Conditions or
the purchase order, or the breach hereof, shall be determined by arbitration in
Colorado in accordance with the Commercial Arbitration Rules of the American Arbitration
Association then in effect, as modified or supplemented by the provisions hereof.
Notice of demand for arbitration shall be filed in writing with the other party
with the American Arbitration Association in Colorado. In no event shall the demand
for arbitration be made after the date when the institution of legal or equitable
proceedings based upon such claim, dispute or other matter in question would be
barred by these Terms and Conditions or by the applicable statute of limitations.
The arbitration shall be before a single arbitrator mutually agreed upon by the
parties. In the event that the arbitrator cannot be mutually agreed upon, such arbitrator
shall be selected in accordance with the rules of the American Arbitration Association.
Any such dispute shall, to the extent practicable, be heard within 60 days after
the final responsive pleading is due. No discovery deposition shall be undertaken
in any such proceeding, but written information requests and documents discovery,
using 20 day request periods, shall be undertaken as needed by the parties. The
arbitrator's award and order (which may include an order of specific performance)
shall be enforceable in any court of competent jurisdiction. The determination of
the arbitrator shall be final and binding on all parties. All of the costs and expenses
of the arbitration shall be borne equally by the parties to the dispute or in such
other manner as the arbitrator may determine to be appropriate.
Print a PDF version
of our Terms and Conditions.